Set the foundation. Sync data. Now optimize.
30+ telematics and fuel-card providers connect automatically — no manual entry.
Real fleets. Real numbers.
Built for fleets like yours.
From heavy equipment to service vans — if it's on the road, on a job site, or on the schedule, Link-X keeps it running.
PDM Steel cut $8k per truck in annual repair costs and $0.33 off their CPM.
EcoGuard Pest Control keeps every truck job-ready before the first stop, route after route.
BradyPLUS and Alter Trading rely on Link-X to keep multi-location fleets compliant and accounted for.
From a dozen light-duty work trucks to hundreds of heavy-duty units — if you run a fleet, we can help.
See it work for your fleet.
The fundamentals of fleet management.
Jake — the Link-X AI — amplifies your team and automates the busywork across PMs, work orders, and compliance.
The fundamentals, proven out.
One connected foundation for repairs, invoices, and compliance.
“Our transition from Fleetio to Link-X has strengthened our processes and made fleet management easier.”
The foundation is set. Here's what it unlocks.
Every PM, work order, and inspection feeds Fleet Data in real time — no spreadsheets, no re-typing, nothing slips through.
Get the fundamentals right, finally.
More than a reminder — a full maintenance program that runs itself.
Service vehicles before failures take them off the road.
Preventive work costs less than emergency repairs.
Consistent service protects long-term asset value.
Every PM lives in the same history as your work orders and DVIRs.
No separate spreadsheet, no disconnected system — preventive maintenance is part of the same connected record as everything else that happens to your fleet.
Parts and labor track automatically, so you know exactly what every service costs, truck by truck.
See every PM right alongside that asset's work orders and DVIRs — no separate system to check.
Completed PMs roll straight into your audit trail automatically — nothing to log twice.
Fewer breakdowns. Lower bills.
Make preventive maintenance effortless.
From invoice to closed work order, automatically.
Compare cost, quality and turnaround across shops.
Keep repairs moving and vehicles on the road.
Catch discrepancies before invoices are paid.
Manage internal mechanics and third-party repair shops side by side.
Run your internal shop and outside vendors from the same system.
See technician workload, parts, and labor right alongside every third-party work order — one view across your whole shop operation.
Route a repair to an in-house tech or an outside shop — same work order, same tracking.
Log internal mechanic hours and parts used right next to vendor invoices.
See cost and turnaround for internal repairs side by side with outside vendors.
Internal and third-party work live in the same repair history, per asset.
Every invoice, accounted for.
“Link-X has automated tedious tasks, replacing 2 FTEs, and is helping future-proof our business. We're seeing $250k in savings in the 3 months since we went live.”
Track every dollar, automatically.
Every requirement, tracked from due date to audit-ready.
Catch gaps before violations or claims.
Stop chasing records across systems.
Resolve issues before vehicles are sidelined.
Keep evidence organized and ready for review.
When the audit comes, everything is already there.
Every requirement is tied to the record that proves it was met — nothing to dig up when someone asks.
Pull a complete compliance history for any vehicle or driver in seconds, not days.
Licenses, permits, and certifications surface automatically before they lapse — not after.
Every document lives with the vehicle or driver it belongs to, so nothing gets lost between systems.
Audit-ready, without the scramble.
“Link-X provides the most complete total solution, but their true advantage is their team.”
Stay ahead of every deadline.
From flagged issue to closed work order.
A driver's photo DVIR feeds straight into telematics, defect history and inspection records — so every flag comes with the context to act on it.
Catch issues early and avoid larger repairs.
Keep vehicles productive and on the road longer.
Maintain connected records for compliance and claims.
A photo isn't just filed — it's reviewed, compared, and acted on.
Every DVIR photo is checked against that vehicle's defect and inspection history, so a real problem gets caught — and nothing sits unresolved until the next audit.
Jake checks every new photo against that vehicle's past defects and inspections — not just the photo on its own.
A flagged, real defect turns into a work order automatically — nothing to re-enter from a paper form.
Missed inspections and unresolved flags surface on their own, instead of turning up at the next audit.
Inspections that actually get used.
“Since implementing Link-X, we've gained complete visibility into every expense line item of our fleet in real time.”
Stop chasing paper DVIRs.
One record. Built automatically.
Fuel, GPS, and repairs, connected.
See how three separate systems become one connected vehicle record, with nothing exported or re-keyed.
See how it works →From invoice to record, automatically.
See how AI reads, matches, and audits every invoice before it's paid — no re-keying, no missed overcharges.
See how it works →An AI that reads Fleet Data, so you don't have to.
Jake is the AI behind Link-X — part fleet assistant, part fleet analyst. He doesn't replace your team or run your fleet; he just makes sure nothing falls through the cracks.
Data without insight is like trying to drink from a firehose.
The gap most companies face isn't a lack of data — it's an inability to make decisions based on it.
Always in the background, never in control — Jake surfaces what matters, and every recommendation comes with the data behind it. Nothing is a black box.
Data that pays for itself.
Years of scattered records, consolidated into one number you can trust.
Fleet Data is flowing. Here's what it powers.
Your connected data now feeds Cost, Utilization, and Life Cycles — no manual math, no digging through reports.
Get one source of truth.
One invoice, five automatic steps, zero manual entry.
Most invoices need zero human involvement — they arrive, get read, get matched, and post straight to Fleet Data.
Flagged invoices don't get posted. They get resolved.
Overcharges, duplicates, and mismatched vehicles get routed for a fix, not a rubber stamp.
The invoice pile was never really the problem. The time it took was.
Zero manual entry
No one retypes a line item, a VIN, or a labor rate. Ever.
Billing accuracy
Overcharges and duplicate invoices get caught before they're paid, not discovered in an audit.
Headcount, reallocated
Staff who used to key in invoices move to work that actually needs a person.
The savings, straight from customers.
Two people used to key in invoices. Now nobody does.
Read the case study →Two years of paper invoices, digitized in about a month.
Read the case study →Clearer, more accurate visibility into invoicing.
Read the case study →See what automated invoicing looks like.
Five sources. One vehicle record.
No exports. No spreadsheets. No reconciling three systems by hand — just one connected vehicle record.
30+ telematics and fuel-card providers connect automatically — no manual entry.
No more dueling spreadsheets. Just one number everyone trusts.
No manual reconciling
Fuel receipts, ELD reports, and shop invoices used to live in three tools. Now they live in one.
One true number
Cost per mile, utilization, and life-cycle math all trace back to the same connected data — not three spreadsheets that don't match.
Fewer tools, fewer logins
Integrations replace point solutions instead of sitting next to them.
One record. Fewer headaches.
“Link-X provides the most complete total solution, but their true advantage is their team.”
See what your fleet's data could tell you.
Three AI minds. One brain — Jake.
With your fleet data flowing through Link-X, you can prompt Jake to act as a fleet assistant, analyst, and strategic consultant — 24/7, never out-of-office, and getting smarter with every mile.
AI Fleet Assistant
Your always-on second-in-command. Keeps an eye on work orders, PMs, defects, and invoices, and flags what needs your attention — so nothing slips.
AI Fleet Analyst
Your data scientist on tap. Spots cost outliers, builds cost-per-mile and TCO views, and answers the analytical questions you didn't know to ask.
AI Strategic Consultant
Your board-level advisor. Jake helps model lease-vs-buy, optimal replacement window per asset, and fleet composition changes.
Jake watches work orders, PMs, and invoices around the clock and flags what needs attention.
Cost outliers and trends surface on their own — no manual reporting required.
Lease-vs-buy and replacement timing, backed by your own data instead of guesswork.
Say hello to your new AI.
A 45-second introduction to Jake — who he is, what he does for your fleet, and why he's now part of every Link-X account.
Our fleets ask Jake first.
Jake is live in every account.
With each invoice and mile he helps your business thrive.
Not a dashboard to check. Not a report to interpret. Optimization is the specific, data-backed action a fleet takes next — and the proof that it worked.
Analytics tells you what happened. Optimization tells you what to do about it.
The starting point for Optimization — know your true cost per mile and per hour, and exactly what's driving it up.
See compliance as a fleet-wide score you can track and improve — not a scramble before an audit.
Optimization, measured in dollars.
Real fleets, real cost-per-mile wins.
Fleet Management, Data, and Optimization — one platform.
See how the three come together, and what it costs to get started.
See what a fully optimized fleet looks like.
Insights that drive action.
True Cost by Unit
Maintenance, fuel, parts, labor, and more — all rolled up at the asset level.
Cost Driver Breakdown
Tires, PM, repairs, fuel, and every other category — see what's moving and why.
Vendor & Invoice Analysis
Shop spend, pricing variance, historical norms, and more — compared side by side.
Pinpoint units eroding profit before the damage spreads.
Act on the category driving cost, not a fleet-wide average.
Expose price variance and prevent repeat overpayment.
Direct maintenance dollars to the highest-return action, by the mile or by the hour.
The gap, found and closed.
Plug in your numbers and see the savings in seconds.
See your real cost-per-mile.
Insights that drive action.
Underutilized Assets
Identify units that are not earning their keep.
Right-Sizing Analysis
Model the units and asset mix demand actually requires.
Downtime Tracking
Connect out-of-service time to cause and utilization targets.
Use available capacity before adding another asset.
Remove capacity the operation no longer needs.
Reduce avoidable downtime and missed service.
Align fleet capacity to real demand and revenue.
Assets found. Fleet right-sized.
“Transitioning to Link-X has been a major step forward for our fleet operations.”
Make every asset earn its keep.
Insights that drive action.
Total Cost of Ownership
Acquisition through disposal, including depreciation and downtime.
Run / Repair / Retire
Turn cost history into a clear disposition recommendation.
Lease vs. Buy
Compare scenarios using your own operating history.
Choose assets for total return, not sticker price.
Act before rising repair cost and downtime compound.
Make disposition decisions from one shared fact base.
Use your own cost history in every lease-or-buy decision.
Decisions, not debates.
Plan your fleet's next chapter.
Insights that drive action.
Inspection Performance
Pass, fail, violation and OOS trends by unit, driver and terminal.
PM Compliance Rate
On-time versus overdue performance, trended over time.
Audit-Ready Reporting
Source-linked records for DOT and internal reviews.
Fix clustered failure sources before they repeat.
Resolve compliance gaps before vehicles are sidelined.
Make overdue work visible and accountable.
Run the report instead of rebuilding the evidence.
Spend down. Scores up.
Turn compliance into a score you control.
See what Link-X could save your fleet.
Plug in your fleet size and mileage for an estimate of your annual savings, weighed against subscription cost.
Your fleet
Your estimate
This is an estimate for planning purposes, not a quote. Talk to a Fleet Specialist for pricing specific to your fleet.
Proof, not promises.
Real fleets, real numbers — see how teams like yours are cutting cost per mile, catching billing errors, and running leaner with Link-X.
RC Willey streamlined operations and cut costs while doing it.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
Read the full story →RC Willey ran multiple Freightliner M2 variants and needed to know which engine — Detroit or Cummins — had the lowest true cost per mile for their operation, while their dealer pushed for an all-Detroit fleet based on a longer PM interval.
Link-X consolidated all fleet data into one system, letting RC Willey compare both engines under the same conditions and locations — true cost-per-mile by specific asset, plus the life-cycle insight to back the decision.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
With PDM Steel's repair & maintenance savings, Link-X paid for itself.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
Read the full story →PDM Steel runs a lean, small fleet to control the customer delivery experience, and needed a simple, automated way to manage it without manual data entry or heavy analysis.
Link-X helped PDM Steel set tight preventive maintenance schedules and compliance workflows, automating DVIR defects straight through to work orders — cutting downtime while lowering overall fleet spend.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
With Link-X, Alter efficiently tracks fleets and stays DOT compliant.
Automated fleet reporting and DOT compliance across 60+ locations.
Read the full story →Alter had no universal fleet system across its locations — just paper, spreadsheets, and filing cabinets — so fleet managers traveled constantly just to gather basic information, with no way to enforce consistent maintenance or DOT standards.
Link-X consolidated fleet data company-wide, digitized two years of historical paper records with AI invoice processing in about a month, and rolled out one set of best practices across every location.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
With Link-X, Godfrey shifted their fleet to lower cost-per-mile assets.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
Read the full story →Godfrey runs a mixed fleet across every major manufacturer to match driver preference and route — which made it impossible to see cost per mile by segment, even as pressure grew to standardize on one manufacturer.
Link-X pulled four years of fuel, PM, repair, telematics, and depreciation data into one platform — revealing that most tractors sat within a $0.01 CPM band, but two manufacturers ran $0.11–$0.12 higher per mile.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
With Link-X, Sunrun audits invoices and monitors fleet utilization.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
Read the full story →After a period of fast growth, Sunrun needed to cut costs — but as a seasonal business, right-sizing a national fleet without hurting service capacity was hard to call correctly.
Link-X identified 376 underutilized vehicles, projecting $16.9M in savings across leases, repairs, and fuel — with ongoing utilization monitoring so the fleet can flex as conditions change.
One source of truth across the whole fleet.
Lower cost per mile and less downtime.
Smarter acquisition and utilization decisions.
“Transitioning to Link-X has been a major step forward for our fleet operations, already driving meaningful cost savings and giving us clearer, more accurate visibility into our invoicing.”
Every fleet is different. The results aren't.
What customers say.
“Link-X provides the most complete total solution, but their true advantage is their team.”
“Link-X has automated tedious tasks, replacing 2 FTEs, and is helping future-proof our business. We're seeing $250k in savings in the 3 months since we went live.”
“Since implementing Link-X, we've gained complete visibility into every expense line item of our fleet in real time. We've eliminated overbilled charges, reduced operating costs, and freed up our team to focus on growth and safety.”
Your fleet could be next.
We obsess over your fleet, so you don't have to.
We obsess over helping our clients save time and money, reduce risk, and maximize their fleet investment.
Foundation. Data. Optimization. In that order.
Most fleet software starts with a dashboard. We start with the fundamentals — PMs, work orders, compliance, and DVIR, done right. Once that foundation is solid, we connect the data automatically. Only then do we optimize.
Built for the yard. Built for the boardroom.
For the fleet manager
The day-to-day tools to run a tight operation — PM schedules that don't slip, work orders that don't get lost, DVIRs and compliance that stay audit-ready without extra paperwork.
For the executive
Clear, trustworthy visibility into cost per mile, risk, and utilization — the numbers that back a lease-vs-buy decision or a budget conversation, without chasing down a spreadsheet.
Serving construction, transportation, distribution, field service, and energy teams.
The people behind the platform.
See what Link-X could look like for your fleet.
Questions, answered.
Straight answers on pricing, onboarding, data integrations, Jake AI, security, and compliance — everything fleet teams ask us before switching.
Getting Started
Do I need a fleet management system? My fleet is small, or I already have someone managing it.
Link-X adds value at any fleet size, from 3 units to 5,000. Even fleets with a dedicated manager use Link-X to cut the manual data work out of the job, so that person spends time on decisions instead of data entry — lowering cost per mile, extending asset life, and keeping the fleet DOT compliant along the way.
How long does it take to get up and running?
Most fleets are fully connected in about 10 minutes of setup — you hand over logins for your telematics, fuel card, and maintenance systems, and Link-X automates the rest. There's nothing to install, and Jake typically starts surfacing your first cost outliers within the first week.
Do I have to manually enter my historical fleet data?
No. Link-X automates the import of your historical records as part of onboarding, so you get insight from day one instead of starting from a blank platform — most clients bring in 12–18 months of history.
I'm a fleet manager — will Link-X make my job redundant?
Absolutely not. Link-X (and Jake specifically) handles the repetitive parts of the job — data entry, invoice coding, tracking — automatically, freeing you to focus on the strategic calls that actually move cost per mile.
What makes Link-X different from other fleet management companies?
Link-X started as a fleet management consultant and has kept that consulting mentality in how we work with clients — we're invested in guiding best practices and reducing spend, not just shipping software.
Pricing & Contracts
How much does Link-X cost?
Link-X is priced per vehicle across three tiers that build on each other — Foundation, Foundation + Data, and Full Optimization — so you start with the fundamentals and add Fleet Data and Optimization once your team is ready for them. Talk to a specialist for current rates and a fleet-specific quote.
Is there a way to try Link-X risk-free before committing?
Yes — every plan carries a 90-day money-back guarantee. You get full access and real results on your own fleet data from day one, and if you're not seeing the impact within your first 90 days, we'll fully refund every fee you've paid and cancel the agreement, no questions asked.
Is there a long-term contract or lock-in?
No forced lock-in. Pricing scopes to what your fleet needs today, and the 90-day money-back guarantee means you can walk away with a full refund early on if Link-X isn't the right fit — no gotchas, no hidden terms.
What's the difference between the pricing tiers?
Foundation covers the day-to-day essentials — PMs, work orders, regulatory & compliance, and DVIR. Foundation + Data adds the automated Fleet Data layer and Jake as your fleet assistant. Full Optimization layers in Cost, Utilization, Life Cycles, and Compliance analysis, with Jake acting as your fleet analyst and priority support included.
Data & Integrations
How does my data get into Link-X? Do I have to manually enter everything?
No manual entry required. Link-X pulls data automatically through integrations and APIs with your telematics, fuel card, and maintenance systems, and its AI invoice-processing tool reads and codes vendor invoices for you, line by line.
What telematics, fuel card, or fleet software does Link-X integrate with?
Link-X is source-agnostic and connects with 30+ telematics providers — including Geotab, Samsara, Motive, and Verizon Connect — plus fuel cards from WEX, Comdata, EFS, and Fuelman. If a system isn't natively integrated, Link-X can import the data directly.
Are there specific repair shops, vendors, or hardware I have to use?
No restrictions. Link-X runs on an open, hardware-agnostic network — use whatever repair shops, vendors, telematics, and fuel systems you already work with, and the AI invoice-processing tool reads and codes invoices from any of them automatically.
Can I switch to Link-X from another fleet management platform?
Yes. Link-X onboarding is built to absorb your historical data and current data sources no matter which system you're moving from, so there's no gap in visibility during the switch.
How can Link-X help my company make sense of all this data?
Link-X consolidates every fleet data point — fuel, telematics, ELD, maintenance, DVIR, work orders, and invoices — into one place, turning them into insights and revealing the connections between them that spreadsheets and siloed tools miss.
Jake AI
What is Jake?
Jake is the AI built into every Link-X account, working your fleet data as three specialized "minds": an Assistant that runs day-to-day operations, an Analyst that surfaces cost and performance insight, and a Consultant that plans ahead on replacement and lease-vs-buy decisions.
Is Jake just a chatbot built on a generic AI model?
No. Jake is a small language model trained specifically on fleet operations math — cost per mile, TCO, lifecycle modeling, compliance windows, and vendor economics — sitting between your data and general-purpose models like Claude, GPT, and Gemini. The frontier model turns Jake's verified fleet math into plain language; it never does the fleet math itself.
What does Jake actually do day to day?
As Assistant, Jake keeps PMs on schedule, flags compliance risk, and catches invoice over-billing. As Analyst, it spots cost outliers and builds cost-per-mile and TCO views without being asked. As Consultant, it models replacement timing and lease-vs-buy decisions per asset.
Does Jake replace my fleet manager or analyst?
No — Jake removes the manual data work so your team can act on it faster. It's built to give a fleet manager the leverage of a full analyst team, not to replace the person making the final call.
Fleet Management & Compliance
What kinds of assets can I track with Link-X?
Any asset type you need to manage — heavy-duty tractors, light-duty vans and trucks, trailers, and equipment like generators or forklifts. The platform isn't limited to a single vehicle class.
Can I set up customizable preventive maintenance (PM) schedules?
Yes, with no limit on how many schedules you run. PM schedules are fully customizable by asset type, and Link-X can recommend a schedule if you're setting one up for the first time.
Does Link-X handle DOT compliance and DVIRs?
Yes. DVIRs, registration and permit tracking, and inspection workflows are built into the platform and completed from the mobile app, feeding directly into the same data layer Jake uses for cost and compliance analysis.
Is there a mobile app?
Yes — every feature available on the web platform, including fully customizable DVIRs, is available on the mobile app for iOS and Android, with unlimited users at no extra cost.
Security & Data Handling
How is my fleet data secured?
Every byte is encrypted with AES-256 at rest and TLS 1.3 in transit, from the moment it leaves your systems. Data is hosted on US-region AWS infrastructure, with logically isolated tenancy per customer.
Does Link-X sell or share my data?
No. Link-X never sells, shares, or syndicates customer data, and inputs or outputs sent to frontier models like Claude, GPT, or Gemini are never used to train those models — enterprise no-retention endpoints only.
Who inside my company can see our fleet data?
Access is role-based, so you control exactly who sees what, with single sign-on (SSO via SAML, Okta, or Azure AD) available on our higher plans.
Results & ROI
What kind of savings can I expect?
It varies by fleet, but most customers see meaningful savings within the first weeks once Jake benchmarks their data, and fleets running 50+ vehicles routinely identify six-figure annualized savings once fully onboarded.
How is ROI proven before I commit to a paid plan?
Jake benchmarks your current state against cost, compliance, and utilization norms and hands you a specific, dollar-figure report on where your fleet is losing money before you decide whether to move forward — with the 90-day money-back guarantee as a further backstop once you're live.
I don't think I can afford another system — we don't even fully use the ones we have.
Link-X maximizes the value of the systems you already have through data consolidation. Clients typically see a positive ROI within months by gaining actionable insight from platforms they already own but underuse.
Still have questions?
Talk to a Link-X specialist — most fleets are up and running within days.
Terms of Use & Privacy Policy
Last updated: July 14, 2026 · Applies to: link-x.com · Link-X mobile & web apps
Agreement to terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Link-X Fleet Solutions, Inc. (“Company”, “we”, “us”, or “our”, or “Link-X”), concerning your access to and use of the websites on link-x.com, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). The Site, together with our related web and mobile applications and the products, features, and functionality we make available through them—including our artificial intelligence and machine learning features—are referred to collectively as the “Services.” In order to help make the Site a secure environment, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
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User representations
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; (7) your use of the Site will not violate any applicable law or regulation; and (8) you have all rights, consents, and authority necessary to submit Customer Data to the Services—including any data concerning your drivers, employees, or other individuals—and to permit Link-X to process it as described in these Terms of Use and our Privacy Policy.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may not use the Site for any illegal or unauthorized purpose nor may you violate any laws. Postings of any unauthorized products or content may result in immediate termination of your account and a lifetime ban from use of the Site.
We are a service provider and make no representations as to the safety, effectiveness, adequacy, accuracy, availability, prices, ratings, reviews, or legality of any of the information contained on the Site. You understand and agree that the content of the Site does not contain or constitute representations to be reasonably relied upon, and you agree to hold us harmless from any errors, omissions, or misrepresentations contained within the Site's content. The Site is provided for informational purposes only.
User registration
You may be required to register with the Site in order to access the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Use of artificial intelligence
Our Services use artificial intelligence, machine learning, and related automated technologies (“AI Features”) to provide and enhance functionality. AI Features currently include, and may in the future include: optical character recognition (OCR) and extraction of data from documents you provide; categorization, matching, and organization of data; analytics dashboards; report and data summaries; generated insights based on your data; a conversational chat interface for navigating the Services and performing ad-hoc analysis; and other analytical, comparative, and automated features we may make available from time to time.
Inputs and outputs. When you use AI Features, information you or your authorized users submit—including documents, data, prompts, questions, and other inputs (“Inputs”)—is processed to generate responses, summaries, insights, scores, comparisons, and other outputs (“AI-Generated Content” or “Output”).
Ownership and Use of AI-Generated Content. As between you and Link-X, and subject to Link-X's and its licensors' rights in the Services, the models, and the underlying technology, Link-X assigns to you, upon generation, all right, title, and interest it may have in the AI-Generated Content that the Services generate specifically for you from your Inputs. You are solely responsible for your use of AI-Generated Content. Because AI Features are probabilistic and different users may submit similar Inputs, AI-Generated Content may not be unique, and Link-X may generate the same or similar Output for other customers; you receive no rights in Output generated for any other customer. You acknowledge that AI-Generated Content may not be eligible for copyright or other intellectual-property protection where it lacks sufficient human authorship, and Link-X makes no representation that AI-Generated Content is protectable or non-infringing.
Third-party AI providers. Link-X engages third-party AI providers as subprocessors. Link-X contractually requires, and will continue to require, each such provider to: (i) process Inputs and Customer Data only to provide services to Link-X; (ii) not use Inputs or Customer Data to train or improve the provider's own or any third party's models; and (iii) comply with confidentiality, security, and applicable-law obligations no less protective than those in these Terms. Link-X will not engage an AI provider that does not agree to these restrictions. A current list of AI subprocessors is available on request. Link-X will provide a mechanism to receive advance notice of new subprocessors to allow users a reasonable period to cease using Link-X AI features before a new subprocessor begins processing Customer Data.
Use of Customer Data. Our Services are AI-native—AI Features are integral to how they work—so processing your Customer Data through those features, including to improve the accuracy and quality of the Services as provided to you, is necessary to deliver the Services. We do not use Customer Data that identifies you or any individual to train, tune, or develop any model, feature, or Output made available to any other customer. For general product development, improvement, and comparative analytics, we use only Aggregated Data and De-Identified Data. Because the processing needed to provide the Services cannot be separated from the Services themselves, we do not offer a standalone opt-out from it; any general-improvement use of your information is limited to de-identified and aggregated data, which is not personal information under the CCPA.
Accuracy and appropriate use. AI-Generated Content is produced by automated systems and may be inaccurate, incomplete, or misleading, and may on occasion produce content that appears plausible but is incorrect. AI-Generated Content is provided for informational and decision-support purposes only. It does not constitute professional, mechanical, safety, financial, legal, tax, or compliance advice, and it is not a substitute for professional judgment or independent verification. You are responsible for reviewing and verifying AI-Generated Content before relying on or acting on it, particularly for maintenance, safety, regulatory, financial, or personnel decisions. We do not warrant the accuracy, completeness, reliability, or fitness for any particular purpose of any AI-Generated Content.
Your responsibilities. You agree not to submit to the AI Features any information that you do not have the right to submit, and to obtain any consents and provide any notices required for us to process the data you provide (including data about your drivers and other individuals). You should not enter sensitive personal information, government identifiers, payment card data, or other regulated information into free-text prompts or the chat interface except where expressly supported by the Services.
Prohibited uses of Output. You will not use AI-Generated Content to develop, train, or benchmark a competing product or model, or to reverse engineer the Services or the underlying models. You will not access the Link-X Site or Services in a way that allows any AI or model to train using the Site or Services without Link-X permission.
Privacy policy
We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.
Some of our customers operate across the United States, Canada, and Mexico. Where we process personal data subject to Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25) or Mexican privacy law (the Federal Law on Protection of Personal Data Held by Private Parties), we handle that data in accordance with those laws as applicable, in coordination with the customer on whose behalf the data is processed.
The Company is committed to protecting your data privacy and security. We collect personal information in order to provide our industry-leading products, services and support that you request (collectively, our “Services”). The following privacy statement explains the collection, dissemination and use of your personal data. It is our policy not to share personally identifiable information to unrelated third parties, except as described in this policy (for example, with our service providers and subprocessors, who act under our instruction).
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
Scope of this privacy policy
This privacy policy applies to all personal data processed by full-time and part-time employees, volunteers when acting on behalf of the Company, contractors and partners doing business on behalf of the Company, as well as all legal entities, all operating locations in all countries, and all business processes conducted by the Company. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
What information we collect
We collect information so that we can provide the best possible experience when you utilize our Services. The Company collects the following personal data in line with the use purposes explained in a subsequent section:
- Name
- Address
- Telephone number
- Email address
- Online profile data and usage
- Communication information including the Company's technical support and customer support communications
- Information about the device(s) you use
- Information about service usage
- Cookies
- Authentication data
- Location information
- Account, Branch, Fleet, and Vehicle identification data
- Vehicle repair orders, invoices, preventive maintenance, fueling, meter readings, and other vehicle usage data
- Inputs you provide to AI Features, including prompts, questions, and documents or data submitted for AI processing
- AI-Generated Content and results produced for you, including summaries, insights, scores, and comparisons
- Other information you upload or provide to us
This information is collected in-app and on web pages using encryption technology to help prevent any third party from intercepting the information.
How we use your information
The Company uses (and, where specified, shares) your personal information for the following purposes:
To follow up on user requests, plans, or services.
When requesting product information, you may be asked to provide your email address, telephone number, location, company name and whether you would like to request additional information. The Company uses this personal information to send you the link of the product(s) requested via email and to engage with you regarding product information, pricing and subscription information, order details, as well as to send you information regarding event participation and other marketing related activities. By providing this information, you are agreeing that the Company can contact you, send you important information about our products, including new product updates and releases. You may opt out of our email communication at any time by using the opt-out link contained in the email communication or by contacting us directly.
To provide assistance through any of our support channels.
You may choose to submit information regarding an issue you are experiencing with our Services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our technical support or customer service representatives directly or otherwise engage with our support team, you will be asked to provide any of the following: contact information, a summary of the problem you are experiencing, project data, device information, documentation of the issue you are having, screenshots or information that would be helpful in resolving the issue. This information is not disclosed to unrelated third parties and may be used to assist in resolving an issue you may experience with our products.
To provide, operate, and improve AI Features.
We use your information, including Customer Data and Inputs, to deliver AI Features and to improve the accuracy and quality of the Services as they are provided to you. We do not use one customer's Customer Data to train models or generate results that are made available to any other customer. We may also create Aggregated Data and De-Identified Data (described below) for analytics, product development and improvement, and research.
To market, promote, and drive engagement with our Services.
We may use your contact information and information about your needs and how you use our products to send you communications that may be of specific interest to you, including by email and by displaying the Company's ads on other companies' websites and applications, and on third-party social media and advertising platforms. These communications are aimed at driving engagement and maximizing what you get out of our Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. You may opt out of our email communication at any time by using the opt-out link contained in the email communication or by contacting us directly.
To select content, improve quality, and facilitate use of the websites.
The Company may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, and preserve information between sessions).
To assess usage of our Services.
The Company may track your usage of our Services to determine your level of usage, and those usage statistics may be made available to the Company's hosting provider and your company or institution.
To communicate with you about a meeting, conference, or event.
We may communicate with you about a meeting, conference, or event hosted or co-sponsored by the Company or one of our partners. This may include information about the event's content, event logistics, payment, updates, and additional information related to the event.
To engage with third parties.
We may share your personal data with third parties in connection with services or training that these individuals or entities perform for or with the Company. These third parties are restricted from using this data in any way other than to provide services for the Company or for the collaboration in which they and we are contractually engaged (for example, hosting the Company's database or engaging in data processing on our behalf, mailing you information that you requested, training, consulting or translation services you requested). These third parties are carefully selected by the Company and obligated to keep your data secure.
To get feedback or input from you.
In order to deliver products and services of most interest to our customers, from time to time, we may ask members, customers, volunteers, and website visitors to provide us input and feedback (for example through surveys, usability studies, focus groups).
Artificial intelligence and automated processing
Our Services rely on AI Features and automated processing, as described in the “Use of Artificial Intelligence” section above.
Model training and service improvement. We use your Customer Data to examine, train, and improve the accuracy and quality of the Services as they are provided to you. We do not use one customer's Customer Data to train models or generate results that are made available to any other customer. We may use aggregated data, de-identified data, and general learnings to develop, maintain, and improve our Services for all customers. Our third-party AI providers process data as our subprocessors and, under our current agreements, do not use data we submit to them to train their own models.
Automated processing. Some features use automated processing to generate metrics, scores, rankings, comparisons, and other analytical outputs based on data in a customer's account. Any comparison that draws on data across different customers is performed only using Aggregated Data or De-Identified Data. Where automated processing involves personal data of individuals (such as drivers) on behalf of a customer, the customer determines the purposes of that processing and is responsible for providing any legally required notices to, and obtaining any legally required consents from, those individuals. We will provide any additional notices or controls required by applicable law before making features that rely on such processing available.
Aggregated and de-identified data
We may aggregate or de-identify personal data so that it no longer reasonably identifies any individual (“Aggregated Data” and “De-Identified Data”). Once data has been aggregated or de-identified, we no longer treat it as personal data under this policy, and we may use and retain it for any lawful purpose, including operating, analyzing, improving, and securing our products and Services, developing new features, and producing statistical and comparative analyses. Any analysis that compares data across different customers uses only Aggregated Data or De-Identified Data. We do not attempt to re-identify De-Identified Data, and we do not restore Aggregated Data or De-Identified Data to an identifiable form in response to an access or deletion request.
How we share information
Our policy is not to disclose personally identifiable information to unrelated third parties unless required to do so by law or legal process.
Sharing with third parties
Service providers. We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, artificial intelligence and machine learning processing (including document text extraction/OCR, data categorization and matching, summarization, and generation of insights) by subprocessors that are contractually restricted from using our data to train their own models, data entry, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. A current list of the subprocessors that process personal data on our behalf is available to customers and prospective customers on request.
Affiliated companies and partners. We may share your personal data with third parties in connection with services or training that these individuals or entities perform for or with the Company. These third parties are restricted from using this data in any way other than to provide services for the Company or for the collaboration in which they and we are contractually engaged (for example, training, consulting, or translation services you requested). These third parties are carefully selected by the Company and obligated to keep your data secure.
With your consent. We share information about you with third parties when you give us consent to do so. For example, we may display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Responses to legal requests
The Company reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.
In the event of bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this privacy policy will apply to your information as transferred to the new entity.
Sharing with other Company users on your account
When you use the Company and related Services, we share certain information about you with other Company users within your account and your account only.
For collaboration. You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Site display some or all of your profile information to other Company users when you share or interact with specific content. For example, when you edit or comment on a Company page, we may display your profile picture and name next to your comments so that other users with access to the page know who made the comment or other content submission.
Managed accounts and administrators. If you register to or access the Site, you are assigned an account administrator and other roles pertinent to your needs. Certain information about you including your name, profile picture, contact info, content, and past use of your account may become accessible to your sales representative, direct superiors, as well as the Company full-time and part-time employees, volunteers when acting on behalf of the Company, contractors, and partners doing business on behalf of the Company, as well as all legal entities, all operating locations in all countries, and all business processes conducted by the Company. If you are a sales representative of a particular site or group of users within the Company, we may share your contact information with current or past Company users, for the purpose of facilitating the Company related requests.
Community forums. Our websites may offer publicly accessible links to other blogs and forums. You should be aware that any information you provide on these websites — including profile information associated with the account you use to post the information — may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain public even after you terminate your account. We urge you to consider the sensitivity of any information you input into these blogs and forums. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to, and why.
Data storage and security
Information storage and security. We use various third parties as data hosting and processing providers.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information. How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information. We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate services.
Information you share on the Site or with the Company. If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Company account. For example, we continue to display messages you sent to the users that received them and continue to display content or utilize data you provided.
Security incidents and breach notification
We maintain administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission or storage is completely secure.
If we become aware of a confirmed security incident involving unauthorized access to or disclosure of personal information, we will take steps to investigate, contain, and remediate the incident. Where required by applicable law and/or our contractual obligations, we will provide notice to affected individuals, customers, or other appropriate parties without undue delay and will provide additional information as it becomes available.
If you have questions about our security practices or believe your account may have been compromised, please contact us using the information in the “Contact us” section below.
How you can control your information
You can control the information we have about you and how we use it in several ways.
If you are a registered user, and have previously been in contact with the Company, you can review, revise, and correct the personal data you have provided to us at any time by accessing your account via the Site.
Data portability.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information, such as your personal Company account.
Delete your information.
Our Services and related documentation give you the right to delete any information on our systems that is not required for you to continue using our products. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations. This right does not extend to Aggregated Data or De-Identified Data, or to data already incorporated into trained models or aggregated or de-identified datasets, none of which can be attributed back to you.
Access and update your information.
Our Services and related documentation give you the ability to access and update certain information about yourself. For example, you can access your profile information from your account and search for content containing information about yourself on our systems. You can update your profile information within your profile settings and modify content that contains information about you within the Site, and can request any other information you provide to us to be updated.
Deactivate your account.
If you no longer wish to use the Company, you or your administrator may be able to deactivate your user account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact the Company Technical Support. Please be aware that deactivating your account may not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Request that we stop using your information.
In some cases, you may ask us to stop accessing, storing, using, and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Company account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
Opt out of communications.
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. You will, however, continue to receive transactional communications from us regarding any active Services.
Turn off cookie controls.
Various browser-based cookie controls are available and can be turned off at any time. See below for more information on cookies and how we use these.
Do Not Sell or Share My Personal Information.
We do not sell your personal information for monetary or other valuable consideration, and we do not share your personal information for cross-context behavioral advertising. In the preceding 12 months, we have not sold or shared personal information. Because we do not sell or share, no opt-out is required and we do not maintain a “Do Not Sell or Share” list. De-identified and aggregated information is not personal information under the CCPA and is not used for these purposes. If our practices change, we will update this policy, provide the opt-out mechanism required by law, and honor opt-out preference signals (including the Global Privacy Control) before any sale or sharing occurs.
Opt-out preference signals (Global Privacy Control).
Certain browsers and devices can transmit an opt-out preference signal such as the Global Privacy Control (GPC). Because we do not sell or share personal information, there is currently nothing to opt out of. If our practices change, we will treat a valid GPC signal as a request to opt out of the sale or sharing of personal information for that browser or device and, where you are logged in, for your account.
Other important privacy information
Personal data about minors and children.
The Company does not knowingly collect data from or about children under 18 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact us.
External links behavior.
Some of the Company's websites link to other sites created and maintained by other public and/or private-sector organizations. The Company provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving the Site domain, and the Company's information management policies no longer apply. We encourage you to read the privacy statement of each external website you visit before you provide any personal data.
Cookies.
Cookies are electronic placeholders that are placed on your device by websites to track your individual movements on that website over time. The Company uses both session-based cookies (which last only for the duration of the user's session) and persistent cookies (which remain on your device and provide information about the session you are in, and wait for the next time you use that site again). Some of this information is used only internally, while certain cookies and similar technologies are provided by or shared with third parties as described below and in the “How we use your information” section.
These cookies provide useful information to the Company, enabling us to recognize repeat users, facilitate the user's access to and use of the Company and our sites, allows us to track usage behavior, and to balance the usage of our websites on all our web servers.
Tracking cookies, third-party cookies, and other technologies such as web beacons may be used to process additional information, enable non-core functionalities on the Company website, and enable third-party functions (such as a social media “share” link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.
Privacy officer and regulatory collaboration
The Company has appointed and mandated a privacy officer who represents the regulatory authorities inside the Company organization, and in return represents the Company to regulatory authorities.
The Company privacy officer will ensure proper communication with the relevant regulatory authority for privacy. The privacy officer will lead investigative action, complaint handling and data breach notification. The privacy officer will also monitor regulatory changes and consult the regulatory authority where implementation of a regulatory or technological change leads to doubt.
California privacy rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with the Company is primarily for personal, family, or household purposes, you may request certain data regarding the Company's disclosure, if any, of personal information to third parties for the third-parties' direct marketing purposes. To make such a request, please contact us with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by S.B. 27's requirements.
Your California privacy rights under the CCPA/CPRA
The following disclosures apply to California residents under the California Consumer Privacy Act, as amended by the CPRA. Because the CCPA's exemptions for business-to-business and employee data have expired, these rights also apply to individuals such as your drivers and employees whose information we process, subject to our role as described below.
Categories of personal information; sources; purposes; disclosures. In the preceding 12 months we have collected the following categories of personal information: identifiers; customer records under Civil Code § 1798.80; commercial information; internet and other network activity; geolocation data; visual information (such as photos of vehicles and parts uploaded during inspections, defect reports, and repair orders); professional or employment-related information; and inferences. We collect it from you and your organization, from your use of the Services, and from your devices. We use it for the business and commercial purposes described in “How we use your information.” We disclose it to service providers and subprocessors (including hosting, AI processing, support, and analytics providers).
Sensitive personal information. The Services may collect information the CCPA treats as sensitive, including precise geolocation and account log-in credentials. We use and disclose sensitive personal information only for the purposes permitted by Civil Code § 1798.121 (including to provide the Services you request) and not to infer characteristics about you. Because we limit our use to these permitted purposes, the “Limit the Use of My Sensitive Personal Information” right does not apply; if this changes, we will update this notice and provide the required mechanism.
Retention. We retain each category of personal information for as long as necessary to fulfill the purposes described in this policy, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Our retention criteria include the duration of the account, the nature and sensitivity of the information, applicable legal and regulatory requirements, and any legal hold.
Service providers and subprocessors. Where a service provider or subprocessor processes personal information on our behalf, it does so under a written contract that: (i) limits processing to the specific business purpose of providing services to us; (ii) prohibits selling or sharing the personal information; (iii) prohibits retaining, using, or disclosing it for any purpose other than those business purposes or outside our direct business relationship; (iv) prohibits combining it with personal information from other sources except as permitted by Civil Code § 1798.140(e)(6); and (v) includes the provider's certification that it understands and will comply with these restrictions. We flow down equivalent restrictions to each subprocessor before disclosing personal information to it.
Our role for customer data. When we process personal information (for example, about drivers or employees) on behalf of a business customer, we act as that customer's service provider and process it only on the customer's instructions. If you are such an individual and wish to exercise privacy rights, we will refer your request to the relevant customer or assist that customer in responding. Processing of personal information on behalf of customers is governed by our Data Processing Addendum, available on request.
Your rights. Subject to verification and legal limits, you have the right to know and access the personal information we have collected; delete it; correct inaccurate information; obtain a portable copy; opt out of the sale or sharing of personal information; and, where applicable, limit the use of sensitive personal information. We will not discriminate against you for exercising these rights, including by denying Services, charging different prices, or providing a different level or quality of Services, except as permitted by law.
How to exercise your rights. Submit a request by emailing privacy@link-x.com. We will verify your identity before responding and will respond within 45 days (which we may extend by an additional 45 days with notice). You may use an authorized agent to submit a request on your behalf with proof of authorization.
Automated decision-making. The Services use automated processing to generate outputs from your data, which may include summaries, insights, analytics, comparisons, scores, ratings, and rankings. Where the Services generate outputs relating to an individual and a customer uses those outputs to make decisions about that individual, the customer is responsible for its use of those outputs, including providing any notices and obtaining any consents required by law. To the extent we deploy automated decision-making technology subject to the CCPA regulations, we will provide the information and opt-out rights those regulations require; you may contact privacy@link-x.com with questions.
Changes to this policy. We will review this policy at least once every 12 months and update it as needed. Changes to this policy—including any notice to you and any required acceptance—will be handled as described in the “Agreement to terms” section above, and we will update the “Last updated” date accordingly.
Disclaimer of warranties
THE SITE, THE SERVICES, ALL CONTENT, AND ALL AI-GENERATED CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY CONTENT OR AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, RELIABLE, OR CURRENT. ANY RELIANCE ON THE SITE, THE SERVICES, OR AI-GENERATED CONTENT IS AT YOUR OWN RISK.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LINK-X OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SITE OR SERVICES, OR ANY RELIANCE ON AI-GENERATED CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification
Your Indemnification. You will defend, indemnify, and hold harmless Link-X and its officers, directors, employees, and agents from and against any third-party claim, and any resulting losses, arising out of (i) Customer Data or Inputs, including any claim that they infringe or misappropriate a third party's intellectual-property or privacy rights, or were submitted without the rights, consents, or notices required by these Terms; or (ii) your use of AI-Generated Content in violation of these Terms or applicable law.
Governing law and dispute resolution
These Terms of Use, and your access to and use of the Site and Services, are governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms of Use, the Site, or the Services shall be brought exclusively in the state or federal courts located in Utah County, Utah, and you consent to the personal jurisdiction and venue of those courts.
Individual Basis; Class Action and Jury Trial Waiver. Any dispute arising out of or relating to these Terms, the Site, or the Services shall be brought only on an individual basis. To the fullest extent permitted by applicable law, each party waives any right to participate as a plaintiff or class member in any purported class, collective, representative, or consolidated action or proceeding. To the fullest extent permitted by applicable law, each party also waives any right to a trial by jury.
Order of precedence
If you have entered into a separate written Customer Agreement with Link-X, that Customer Agreement governs your use of the Services and controls over any conflicting term of these Terms of Use with respect to the subject matter it addresses (including fees, service levels, liability caps, indemnities, and data processing).
Text messaging (SMS) terms & privacy
This section describes how we collect, use, and share information in connection with text messaging (SMS), and the terms that apply when you opt in to receive texts from Link-X.
What personal information is collected
When you opt in to SMS, we collect your name, mobile phone number, and the content of the messages you send to or receive from us.
How personal information is used
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Run a route-ready fleet, every single morning.
Bug Bux members get the Link-X fleet platform built for pest control — keep every truck, van, and rig serviced, tracked, and on the road, and see exactly what each one costs to run.
The day-to-day, handled.
Everything it takes to keep a pest control fleet moving lives in one place — trucks, vans, sprayer rigs, maintenance, paperwork, and the people who drive them. No more spreadsheets, sticky notes, or trucks going down mid-route.
Every truck, van, and sprayer rig in one live list — status, location notes, odometer, and who's assigned, always current.
Auto PM reminders by mileage or engine hours so oil changes and services happen before a truck dies on a route.
Log every shop visit, approve repairs, and catch duplicate or padded charges before they're paid.
Renewals, DOT, and inspection dates tracked automatically — get pinged before anything lapses and pulls a unit off the road.
See fuel spend per vehicle and get flagged on the odd fill-up or card that doesn't match the route.
Assignments, license and certification expirations, and vehicle history by person — all in one profile.
Every truck ready when the first route starts.
A pest control fleet only makes money when it's rolling. Link-X keeps maintenance ahead of failures and paperwork ahead of deadlines, so a down truck never blows up a day of stops.
Know what every unit really costs.
Link-X turns your fleet's data into plain answers: cost per mile, total cost of ownership, and which trucks are worth keeping. Spot the money pit before it drains another quarter.
Because it's already tracking every fuel fill, repair, and mile, the numbers build themselves — no spreadsheets to reconcile. Compare units side by side, watch cost per mile trend month over month, and get a straight recommendation on which light-duty trucks to keep, replace, or rightsize before renewal season hits.
Just ask Jake.
Type a question in plain English — "Which trucks cost the most per mile?" or "What's due for service this week?" — and Jake pulls the answer straight from your fleet. It's the AI layer on top of everything above.
See what your fleet is really costing you.
Send us a few details and we'll walk your fleet's numbers with you — cost per mile, the units worth replacing, and where the easy savings are. Free for Bug Bux members.
By submitting you agree to be contacted by the Bug Bux team at Link-X.
Put your fleet on autopilot.
Start free, bring your trucks in a day, and see your first cost-per-mile numbers this week — exclusive Bug Bux member pricing.
LINK-X
AI Powered Fleet Management and Analytics Platform. Built by fleet experts, powered by AI.
© 2026 Link-X Fleet Solutions. All rights reserved.
90 days FREE!
No cost, no commitment — just full access to Link-X for 90 days so you can see the savings for yourself. Fill out the form and a Fleet Specialist will reach out.
Helping UTA members cut costs and streamline operations
Link-X helped RC Willey improve their vehicle acquisition strategy with life cycle insights that lowered their cost per mile by $0.07! By consolidating all fleet data, the Link-X platform was able to show the cost per mile comparison for two vehicle types, identical except for engine type — helping RC Willey identify the best vehicle for their use case.
Detailed insights on the life cycle of vehicles, and the vehicle acquisition process.
Analysis of two vehicles, exact same except for the engine type, for insight on the best vehicles for RC Willey.
By collecting all data and providing true, total cost per mile, RC Willey was able to get true insights into the best use case.
Learn how Link-X can help your business cut costs.
FREE 90 Day Trial for UTA Members!
One platform. Every tool your fleet needs.
Full Optimization unlocks even more for your fleet.
Everything in your free trial, plus the tools that connect Link-X to the rest of your stack and put a dedicated team behind your account.
Link-X helps you make the right purchase or lease decisions by showing whether it's more cost-effective to lease or buy vehicles for your fleet.
Extend asset life and cut expenses by directing spending to the best vendors, saving up to $4,000 per fleet annually.
Optimize fleet size to lower expenses and improve uptime, reducing time spent on repairs by using data to guide asset replacements.
Automate tasks, optimize headcount, and ensure proper maintenance to minimize breakdowns and unplanned repair costs.
Ready to cut costs for your fleet?
FREE 90 Day Trial for UTA Members!
With Link-X, Alter efficiently tracks fleets and stays DOT compliant.
Automated fleet reporting and DOT compliance across 60+ locations.
Alter had no universal fleet system across its locations — just paper, spreadsheets, and filing cabinets — so fleet managers traveled constantly just to gather basic information, with no way to enforce consistent maintenance or DOT standards.
Link-X consolidated fleet data company-wide, digitized two years of historical paper records with AI invoice processing in about a month, and rolled out one set of best practices across every location.
“Link-X provides the most complete total solution, but their true advantage is their team.”
Lasting benefits.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
See what Link-X can do for your fleet.
Automated fleet management, maintenance and DOT compliance — powered by AI.
With PDM Steel's repair & maintenance savings, Link-X paid for itself.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
PDM Steel runs a lean, small fleet to control the customer delivery experience, and needed a simple, automated way to manage it without manual data entry or heavy analysis.
Link-X helped PDM Steel set tight preventive maintenance schedules and compliance workflows, automating DVIR defects straight through to work orders — cutting downtime while lowering overall fleet spend.
Lasting benefits.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
Automated fleet reporting and DOT compliance across 60+ locations.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
See what Link-X can do for your fleet.
Automated fleet management, maintenance and DOT compliance — powered by AI.
RC Willey streamlined operations and cut costs while doing it.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
RC Willey ran multiple Freightliner M2 variants and needed to know which engine — Detroit or Cummins — had the lowest true cost per mile for their operation, while their dealer pushed for an all-Detroit fleet based on a longer PM interval.
Link-X consolidated all fleet data into one system, letting RC Willey compare both engines under the same conditions and locations — true cost-per-mile by specific asset, plus the life-cycle insight to back the decision.
Lasting benefits.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
Automated fleet reporting and DOT compliance across 60+ locations.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
See what Link-X can do for your fleet.
Automated fleet management, maintenance and DOT compliance — powered by AI.
With Link-X, Godfrey shifted their fleet to lower cost-per-mile assets.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
Godfrey runs a mixed fleet across every major manufacturer to match driver preference and route — which made it impossible to see cost per mile by segment, even as pressure grew to standardize on one manufacturer.
Link-X pulled four years of fuel, PM, repair, telematics, and depreciation data into one platform — revealing that most tractors sat within a $0.01 CPM band, but two manufacturers ran $0.11–$0.12 higher per mile.
Lasting benefits.
Unified fleet data replaced guesswork.
Lower cost per mile, less downtime.
Smarter acquisition and utilization decisions.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
Automated fleet reporting and DOT compliance across 60+ locations.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
See what Link-X can do for your fleet.
Automated fleet management, maintenance and DOT compliance — powered by AI.
With Link-X, Sunrun audits invoices and monitors fleet utilization.
Right-sizing a national fleet by finding underutilized vehicles — and catching erroneous billing.
After a period of fast growth, Sunrun needed to cut costs — but as a seasonal business, right-sizing a national fleet without hurting service capacity was hard to call correctly.
Link-X identified 376 underutilized vehicles, projecting $16.9M in savings across leases, repairs, and fuel — with ongoing utilization monitoring so the fleet can flex as conditions change.
“Transitioning to Link-X has been a major step forward for our fleet operations, already driving meaningful cost savings and giving us clearer, more accurate visibility into our invoicing.”
Lasting benefits.
One source of truth across the whole fleet.
Lower cost per mile and less downtime.
Smarter acquisition and utilization decisions.
True cost-per-mile analytics by specific asset — settling a Detroit vs. Cummins engine decision with data.
A simple, hands-free platform to manage a lean fleet — compliance, repairs, and maintenance, without manual entry.
Automated fleet reporting and DOT compliance across 60+ locations.
True cost-per-mile analytics by manufacturer, across the full asset lifecycle.
See what Link-X can do for your fleet.
Automated fleet management, maintenance and DOT compliance — powered by AI.
Less time managing trucks. More time on the job.
Preventive maintenance schedules build themselves around real usage, so your team isn't chasing spreadsheets between job sites.
DVIRs and compliance deadlines surface automatically, so nothing slips through the cracks across a spread-out fleet.
See true cost-per-mile by asset, so every purchase and repair decision is backed by data, not guesswork.
Proven in construction & building materials.
Built for the job site. Ready today.
Built for fleets that flex with the season.
Automated invoice auditing catches erroneous billing before it adds up, without anyone combing through statements by hand.
One source of truth across every region means compliance and maintenance standards travel with the fleet as it grows.
Ongoing utilization monitoring flags underused vehicles early, so the fleet can flex as conditions change instead of just growing.
Proven in solar & energy.
Scale your fleet with confidence.
Margins are won in the details.
AI invoice processing catches errors and frees up staff who were previously doing that reconciliation by hand.
Automated DVIRs and compliance tracking keep every unit road-ready and audit-ready, lane after lane.
True cost-per-mile data shows exactly which assets and routes are earning their keep.
Proven in freight & logistics.
Every mile, every dollar, accounted for.
Every delivery depends on a truck that shows up.
PMs that never need a follow-up call keep trucks moving instead of sitting in a bay.
Consistent inspection and compliance workflows mean nothing gets missed between routes.
Compare engine and vendor options on true cost-per-mile, not just sticker price, before your next purchase.
Proven in retail & delivery.
Keep delivery fleets on the road.
Uptime is the whole job.
PMs scheduled around real usage mean fewer surprise repairs pulling a van off its route.
Quick, mobile-friendly DVIRs catch defects before they turn into a missed stop.
Track cost-per-mile and life cycles by van, so growth decisions are based on data, not guesswork.
Proven in field service & pest control.
EcoGuard Pest Control and PestCo rely on Link-X to keep their service vans job-ready, route after route.
Every van ready. Every morning.
One standard, every location.
AI invoice processing digitizes years of paper records in about a month, no data-entry team required.
One set of DOT compliance and maintenance standards, enforced automatically across every site.
Unified fleet data replaces the spreadsheets-and-filing-cabinets approach with one real-time view.
Proven in distribution & recycling.