The full agreement governing your use of link-x.com, tranzitfleet.com, and any connected mobile or web services.
Agreement to terms
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Link-X ("Company", "we", "us", or "our"), concerning your access to and use of the websites on link-x.com, or tranzitfleet.com, as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). In order to help make the Site a secure environment, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Site, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Site and you must discontinue use immediately.
Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
Intellectual property rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
User representations
By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms of Use; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Site for any illegal or unauthorized purpose; and (7) your use of the Site will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
You may not use the Site for any illegal or unauthorized purpose nor may you violate any laws. Postings of any unauthorized products or content may result in immediate termination of your account and a lifetime ban from use of the Site.
We are a service provider and make no representations as to the safety, effectiveness, adequacy, accuracy, availability, prices, ratings, reviews, or legality of any of the information contained on the Site. You understand and agree that the content of the Site does not contain or constitute representations to be reasonably relied upon, and you agree to hold us harmless from any errors, omissions, or misrepresentations contained within the Site's content. The Site is provided for informational purposes only.
User registration
You may be required to register with the Site in order to access the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
Privacy policy
We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you agree to have your data transferred to and processed in the United States.
The Company is committed to protecting your data privacy and security. We collect personal information in order to provide our industry-leading products, services and support that you request (collectively, our "Services"). The following privacy statement explains the collection, dissemination and use of your personal data. It is our policy to never share personally identifiable information to unrelated third parties.
We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes.
Scope of this privacy policy
This privacy policy applies to all personal data processed by full-time and part-time employees, volunteers when acting on behalf of the Company, contractors and partners doing business on behalf of the Company, as well as all legal entities, all operating locations in all countries, and all business processes conducted by the Company. If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.
What information we collect
We collect information so that we can provide the best possible experience when you utilize our Services. The Company collects the following personal data in line with the use purposes explained in a subsequent section:
- Name
- Address
- Telephone number
- Email address
- Online profile data and usage
- Communication information including the Company's technical support and customer support communications
- Information about the device(s) you use
- Information about service usage
- Cookies
- Authentication data
- Location information
- Account, Branch, Fleet, and Vehicle identification data
- Vehicle repair orders, invoices, preventive maintenance, fueling, meter readings, and other vehicle usage data
- Other information you upload or provide to us
This information is collected in-app and on web pages using encryption technology to help prevent any third party from intercepting the information.
How we use your information
The Company uses (and, where specified, shares) your personal information for the following purposes:
To follow up on user requests, plans, or services.
When requesting product information, you may be asked to provide your email address, telephone number, location, company name and whether you would like to request additional information. The Company uses this personal information to send you the link of the product(s) requested via email and to engage with you regarding product information, pricing and subscription information, order details, as well as to send you information regarding event participation and other marketing related activities. By providing this information, you are agreeing that the Company can contact you, send you important information about our products, including new product updates and releases. You may opt out of our email communication at any time by using the opt-out link contained in the email communication or by contacting us directly.
To provide assistance through any of our support channels.
You may choose to submit information regarding an issue you are experiencing with our Services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our technical support or customer service representatives directly or otherwise engage with our support team, you will be asked to provide any of the following: contact information, a summary of the problem you are experiencing, project data, device information, documentation of the issue you are having, screenshots or information that would be helpful in resolving the issue. This information is never disclosed to any third party and may be used to assist in resolving an issue you may experience with our products.
To market, promote, and drive engagement with our Services.
We may use your contact information and information about your needs and how you use our products to send you communications that may be of specific interest to you, including by email and by displaying the Company's ads on other companies' websites and applications, as well as on platforms like Facebook and Google. These communications are aimed at driving engagement and maximizing what you get out of our Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. You may opt out of our email communication at any time by using the opt-out link contained in the email communication or by contacting us directly.
To select content, improve quality, and facilitate use of the websites.
The Company may use your personal information, including the information gathered as a result of site navigation and electronic protocols and cookies (including third-party cookies), to help create and personalize website content, improve website quality, track marketing campaign responsiveness, evaluate page response rates, conduct usability testing, and facilitate your use of the websites (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, and preserve information between sessions).
To assess usage of our Services.
The Company may track your usage of our Services to determine your level of usage, and those usage statistics may be made available to the Company's hosting provider and your company or institution.
To communicate with you about a meeting, conference, or event.
We may communicate with you about a meeting, conference, or event hosted or co-sponsored by the Company or one of our partners. This may include information about the event's content, event logistics, payment, updates, and additional information related to the event.
To engage with third parties.
We may share your personal data with third parties in connection with services or training that these individuals or entities perform for or with the Company. These third parties are restricted from using this data in any way other than to provide services for the Company or for the collaboration in which they and we are contractually engaged (for example, hosting the Company's database or engaging in data processing on our behalf, mailing you information that you requested, training, consulting or translation services you requested). These third parties are carefully selected by the Company and obligated to keep your data secure.
To get feedback or input from you.
In order to deliver products and services of most interest to our customers, from time to time, we may ask members, customers, volunteers, and website visitors to provide us input and feedback (for example through surveys, usability studies, focus groups).
How we share information
Our policy is not to disclose personally identifiable information to unrelated third parties unless required to do so by law or legal process.
Sharing with third parties
Service providers. We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, AI processing of PDF to text, data entry, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Affiliated companies and partners. We may share your personal data with third parties in connection with services or training that these individuals or entities perform for or with the Company. These third parties are restricted from using this data in any way other than to provide services for the Company or for the collaboration in which they and we are contractually engaged (for example, training, consulting, or translation services you requested). These third parties are carefully selected by the Company and obligated to keep your data secure.
With your consent. We share information about you with third parties when you give us consent to do so. For example, we may display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Responses to legal requests
The Company reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.
In the event of bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this privacy policy will apply to your information as transferred to the new entity.
Sharing with other Company users on your account
When you use the Company and related Services, we share certain information about you with other Company users within your account and your account only.
For collaboration. You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features of the Site display some or all of your profile information to other Company users when you share or interact with specific content. For example, when you edit or comment on a Company page, we may display your profile picture and name next to your comments so that other users with access to the page know who made the comment or other content submission.
Managed accounts and administrators. If you register to or access the Site, you are assigned an account administrator and other roles pertinent to your needs. Certain information about you including your name, profile picture, contact info, content, and past use of your account may become accessible to your sales representative, direct superiors, as well as the Company full-time and part-time employees, volunteers when acting on behalf of the Company, contractors, and partners doing business on behalf of the Company, as well as all legal entities, all operating locations in all countries, and all business processes conducted by the Company. If you are a sales representative of a particular site or group of users within the Company, we may share your contact information with current or past Company users, for the purpose of facilitating the Company related requests.
Community forums. Our websites may offer publicly accessible links to other blogs and forums. You should be aware that any information you provide on these websites — including profile information associated with the account you use to post the information — may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain public even after you terminate your account. We urge you to consider the sensitivity of any information you input into these blogs and forums. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to, and why.
Data storage and security
Information storage and security. We use various third parties as data hosting and processing providers.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information. How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information. We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate services.
Information you share on the Site or with the Company. If your account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of the Company account. For example, we continue to display messages you sent to the users that received them and continue to display content or utilize data you provided.
Security incidents and breach notification
We maintain administrative, technical, and physical safeguards designed to help protect personal information. However, no method of transmission or storage is completely secure.
If we become aware of a confirmed security incident involving unauthorized access to or disclosure of personal information, we will take steps to investigate, contain, and remediate the incident. Where required by applicable law and/or our contractual obligations, we will provide notice to affected individuals, customers, or other appropriate parties without undue delay and will provide additional information as it becomes available.
If you have questions about our security practices or believe your account may have been compromised, please contact us using the information in the "Contact us" section below.
How you can control your information
You can control the information we have about you and how we use it in several ways.
If you are a registered user, and have previously been in contact with the Company, you can review, revise, and correct the personal data you have provided to us at any time by accessing your account via the Site.
Data portability.
Data portability is the ability to obtain some of your information in a format you can move from one service provider to another. Depending on the context, this applies to some of your information, but not to all of your information. Should you request it, we will provide you with an electronic file of your basic account information, such as your personal Company account.
Delete your information.
Our Services and related documentation give you the right to delete any information on our systems that is not required for you to continue using our products. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Access and update your information.
Our Services and related documentation give you the ability to access and update certain information about yourself. For example, you can access your profile information from your account and search for content containing information about yourself on our systems. You can update your profile information within your profile settings and modify content that contains information about you within the Site, and can request any other information you provide to us to be updated.
Deactivate your account.
If you no longer wish to use the Company, you or your administrator may be able to deactivate your user account. If you can deactivate your own account, that setting is available to you in your account settings. Otherwise, please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact the Company Technical Support. Please be aware that deactivating your account may not delete your information; your information remains visible to other Service users based on your past participation within the Services. For more information on how to delete your information, see below.
Request that we stop using your information.
In some cases, you may ask us to stop accessing, storing, using, and otherwise processing your information where you believe we don't have the appropriate rights to do so. For example, if you believe a Company account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. Where you gave us consent to use your information for a limited purpose, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable). If you object to information about you being shared with a third-party app, please disable the app or contact your administrator to do so.
Opt out of communications.
You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. You will, however, continue to receive transactional communications from us regarding any active Services.
Turn off cookie controls.
Various browser-based cookie controls are available and can be turned off at any time. See below for more information on cookies and how we use these.
Send "Do Not Track" signals.
Some browsers have incorporated "Do Not Track" features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our websites may not respond to DNT consumer browser settings.
Other important privacy information
Personal data about minors and children.
The Company does not knowingly collect data from or about children under 18 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 18, please contact us.
External links behavior.
Some of the Company's websites link to other sites created and maintained by other public and/or private-sector organizations. The Company provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving the Site domain, and the Company's information management policies no longer apply. We encourage you to read the privacy statement of each external website you visit before you provide any personal data.
Cookies.
Cookies are electronic placeholders that are placed on your device by websites to track your individual movements on that website over time. The Company uses both session-based cookies (which last only for the duration of the user's session) and persistent cookies (which remain on your device and provide information about the session you are in, and wait for the next time you use that site again). This information is anonymous and we use this information only internally. We never give away this information about our users to third parties.
These cookies provide useful information to the Company, enabling us to recognize repeat users, facilitate the user's access to and use of the Company and our sites, allows us to track usage behavior, and to balance the usage of our websites on all our web servers.
Tracking cookies, third-party cookies, and other technologies such as web beacons may be used to process additional information, enable non-core functionalities on the Company website, and enable third-party functions (such as a social media "share" link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.
Privacy officer and regulatory collaboration
The Company has appointed and mandated a privacy officer who represents the regulatory authorities inside the Company organization, and in return represents the Company to regulatory authorities.
The Company privacy officer will ensure proper communication with the relevant regulatory authority for privacy. The privacy officer will lead investigative action, complaint handling and data breach notification. The privacy officer will also monitor regulatory changes and consult the regulatory authority where implementation of a regulatory or technological change leads to doubt.
California privacy rights
Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with the Company is primarily for personal, family, or household purposes, you may request certain data regarding the Company's disclosure, if any, of personal information to third parties for the third-parties' direct marketing purposes. To make such a request, please contact us with "Request for California Privacy Information" in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties' names and addresses. Please note that not all personal information sharing is covered by S.B. 27's requirements.